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JURNAL The Quality Management System (QMS) on IMMI School of Management Standardization (ISO9001:2015)

  • Kategori : Jurnal Internasional
  • Penulis : Yuni Pratikno1), Maulana Arief Rachman Hakim2)
  • Identitas : IOSR Journal of Humanities And Sosial Science (IOSR-JHSS), No. ISSN = (E) 2279-0837 (P) 2279-0845, Vol. 26, No. 1, Bulan Januari Tahun 2021
  • Abstrak :

    Robust quality management is needed to meet the demands of continuous performance improvement and a rapidly changing business environment. The IMMI School of Management (IMMI College of Management/STIMA IMMI) is one of the educational institutions that has implemented Quality Management System (QMS) ISO 9001: 2015 to consistently maintain and improve higher education quality. This research was conducted at the IMMI School of Management from September 2019 to November 2019, by using descriptive qualitative approach. Data collected through observation, interviews, and study of documentation. The results and analysis in this study were discussing the Deming PDCA (Plan, Do, Check and Action) model consisting of 10 clauses and 26 ISO 9001: 2015 criteria. This study found that the implementation of the ISO9001: 2015 Quality Management System at the IMMI Scool of management had fulfilled all the proposals and criteria contained in all elements/clauses and criteria. Furthermore, this research proposed that the QMS ISO 9001: 2015 at the IMMI School of Management should be integrated with the BAN-PT criteria/standards so that documentation and implementation become more effective and efficient.